Hi there, this is Natalie Malis from Pillar Coaching Services, a business registered at the Dutch Chamber of Commerce with number 91063434, with my main office located in The Hague, The Netherlands. This privacy policy sets out how I handle your personal information if you’re a client or a visitor of nataliemaliscoaching.com website. When I say ‘Pillar Coaching Services’ or ‘I’ it’s because I own and run this business and website. If I say ‘policy’, I’m talking about this privacy policy. It contains the rules for working with me and when using Pillar Coaching Services’ services.

1.) How Pillar Coaching Services collects personal information

I collect personal information directly when you provide it to me, through other people (e.g. HR responsible, line manager), or automatically as you navigate through the website.

• I collect your personal information when you provide it
• when contacting me regarding my services
• when agreeing to a coaching or assessment contract
• when working with me during a coaching process (one on one, coaching programs, workshops)
• when using diagnostic instruments (e.g. Myers-Briggs Type Indicator®, Women’s Power Types Profile) during an assessment center
• when filling out a survey
• when sending me an email, letter, short message, etc.

2.) How Pillar Coaching Services uses personal information

I use your personal information:

• to fulfil the contract I have with you or your company and to deliver the related services
• where this is necessary for purposes which are in Pillar Coaching Services’ legitimate interests. These interests include:
  1. providing you with services described on this website
  2. managing my relationship with you, e.g. by responding to your comments or queries submitted to me per email or asking for your feedback
  3. managing Pillar Coaching Services’ legal and operational affairs
  4. providing general administrative and performance functions and activities
• for purposes which are required by law
• for responding to requests by government, a court of law, or law enforcement authorities conducting an investigation

3.) When Pillar Coaching Services discloses your personal information

I will disclose personal information to the following recipients:

• my professional advisers (lawyers, accountants, financial advisers etc.) which are located in the Netherlands and only upon request for a specific legal or administrative filing
• regulators and government authorities in connection with compliance procedures and obligations
• a third party to respond to requests relating to a criminal investigation or alleged or suspected illegal activity
• a third party in order to enforce or defend Pillar Coaching Services’ rights, or to address financial or reputational risks other recipients where I am authorized or required by law to do so.

4.) Where Pillar Coaching Services stores and/or transfers your personal information

Pillar Coaching Services is based in the Netherlands so your data will be mainly processed locally in the Netherlands. I do this based on your consent to this policy. To protect your information, I take care where possible to work with subcontractors and service providers who I believe maintain an acceptable standard of data security compliance.

5.)How long Pillar Coaching Services keeps your personal information

• I retain your personal information for as long as is necessary to provide the services to you and others, and to comply with legal obligations.
• In line with the Dutch regulations, I need to keep my administration for seven years. This means that a copy of contracts and invoices I send you will stay in my system for seven years. Probably longer, since it’s a part of my business administration paperwork.
• If requested by you, I delete all my notes and working documents after a coaching process or assessment center is finished.

6.) How Pillar Coaching Services keeps your personal information secure

I store personal information on locally on secured hard drives, and occasionally hard copy files that are kept in a secure location in the Netherlands. Personal information that I store or transmit is protected by security and access controls, including username and password authentication and data encryption where appropriate.

7.) How you can access your personal information

• You have the right to make a request to receive the personal information I hold about you and to request corrections of any errors in that data. To make an access or correction request, please contact me per email.
• You can also request to delete your personal information. Due to Dutch regulations, I need to keep some information for a certain amount of time (see above #5).

8.) What about cookies and web analytics

The Pillar Coaching Services website has applications from Google and Mailchimp that use cookies My website is hosted with Greek Geeks servers in The Netherlands. The information you enter through my website lives, within my sites database, on their servers in Amsterdam, The Netherlands. The host also automatically collects and saves information in so-called server log files, which your browser automatically transmits. These are:

• IP address
• Browser
• Operating system
• Referrer URL
• Country
• Time of server request
• Pages visited
• Duration of visit
• Downloads

This data cannot be attributed to specific people. This data is not merged with other data sources. Pillar Coaching Services reserves the right to check these data at a later date, if I am aware of any concrete indications for unlawful use.

Not happy?

If you feel that my compliance with privacy legislation is not correct, please let me know so I can fix it. If you are not happy with my response, you have every right to complain, the official body to do so in The Netherlands is the “Autoriteit Persoonsgegevens”.